Overview

Unified Communications & Collaboration, popularly known as UCC, brings together the communications tools that people use daily such as voice, e-mail, instant messaging, presence, click-to-dial, conferencing and video into a single interface.

With enterprises getting ahead with better communications and collaboration, it is becoming clear that CSPs with primitive network infrastructure will have greater challenges on hand to support the next generation communications tools.

Enterprises are switching to unified communications for the very reason that UCC offers flexibility in deployment, cost effectiveness, convergence of various applications, technology and enables one-stop solution with less CAPEX / OPEX for enterprises. The proven merits of hosted collaboration solutions (HCS) / UCC has paved the way for large enterprise and service providers migrating from the legacy TDM Voice PBX / switches to cloud-based collaboration solution and unified communications.
  • UCC

TCTS is one of the pioneers in UCC, and offers one-stop services and solutions for complete UCC and hosted collaboration solution (HCS) product portfolio. With vendor agnostic approach, coupled with strong partner eco-system, TCTS addresses the needs of our customers across various geographies. Our strong team of technical consultants with combination of skills in various products specifically in unified communication & hosted collaboration and proven process expertise has been the key enabler for clients to choose TCTS as their strategic partner.

Key Services Offerings

  • UCC

Build & Integrate

TCTS with its rich experience in managing and supporting complete voice path, which includes LAN / WAN, voice gateways, switches and carriers, has successfully managed varied deployment scenario around HCS and UCC, by providing end-to-end solutions in build and integrate lifecycle.
  • Call manager configuration
  • ICM / CVP scripting & deployment
  • SRST & gateway configuration
  • Configuration of CSS and dial plan creation
  • Deployment of IP end points / agents

Test Preparation & Service Readiness Testing

Leveraging skills, specifically with industry standard testing tools, TCTS offers its customers a complete suite of testing services which include:
  • Creation of test cases in line with customer requirement and upload in the respective tool
  • Execution of test cases

Service Delivery & Assurance

TCTS strongly believes that quality of service experience can be directly linked to customer stickiness resulting in long term customer relationship with high degree customer satisfaction during the entire lifecycle of the services. For this TCTS adopts a four-pronged approach in providing service delivery & assurance to its customer:
  • Service Delivery Assurance

TCTS has been successful in consistently managing delivery & assurance functions for customers by providing layered support along with proactive monitoring.

Professional Services

As business communications have evolved from simple telephony to email and more recently instant messaging applications, the complexity of integrating various application and managing the same has grown significantly. Notwithstanding the challenges faced by an organization or where an organization is currently on in UC / HCS journey, TCTS promptly understands the business goals, identifies the gaps, assists the organization to build on the current technology investment and facilitates in achieving a healthy return of investment (ROI).

TCTS's systematic and methodical approach includes:
  • Gaining a deep understanding of an organization’s business strategy and aligning them with potential capabilities of UC / HCS
  • Producing high level plans by articulating the preferences of an organization in implementing various functions & applications
  • Creating an actionable technical plan, strategy and roadmap to achieve business objectives

With our specialist knowledge and tools we offer:
  • IVR call flow development along with CRM / DB, CTI Integration
  • Real time and historical report customization
  • Technical audit including network audit

Transformation Services

In today's competitive market place, organizations are struggling to align their business processes, technology and organization structures to achieve their strategic goals. Enterprises need solutions to integrate their business processes and benchmark them with the industry's best processes to deliver higher value to their customers.
TCTS provides Business Transformation Services based on value-driven engagement models. With immense experience across industry and business processes, we have been acknowledged for our significant contribution in improving operational and functional performance.

We offer a wide spectrum of business transformation services that help customers in:
  • Achieving specific business goals such as quality of experience across users specific to voice quality with in agreeable Mean Opinion Score (MOS)
  • Achieving operational excellence
  • Transformation of telecom billing
  • Transition activities

Value Proposition
  • TCTS has a proven experience in hosted collaboration and unified communications
  • Vendor agnostic approach
  • Skilled pool of resources
  • Strong partner ecosystem across geographies
  • Presence of TCTS in key geographies

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