Overview

Today in the communications space, every service is built around customer experience. And every customer experience needs to be measured. CSPs are rolling out new networks and multiple service delivery to make sure that their overall customer experience across devices and platforms remains unaffected. CSPs have realised that customer experience management (CEM) is not just about improving network performance, but it is host of other things including analytics that go beyond networks.

Key Service Offerings

  • Order Management
  • Client Project Management
  • Service Delivery (Provisioning/ Disconnections/ Access and Feasibility Management)
  • Service Assurance (Technical Support Centre/ Service Support Centre/ NOC)
  • Service Management
  • Field Services
  • Revenue Assurance

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