We are closely monitoring the COVID-19 situation with the safety of our employees and business continuity for our customers and partners, our top priority. We regularly communicate best-practice advisories and have put in place precautionary measures to protect our employees and ensure business continuity for our customers and us. This page includes answers to some of the questions you may have about our business continuity plans. We hope this is helpful to you. We will maintain this page and update it regularly as conditions change.
As a company, we closely monitor the COVID-19 situation, with the safety of our employees and business continuity for our customers and partners our top priority. We regularly communicate best practice advisories and have put in place precautionary measures to protect our employees and ensure business continuity for our customers and us, including:
Tata Communications Transformation Services had moved into a remote working mode since the first wave. We have implemented COVID19 specific measures, including app-based daily check-ins, daily manager connects, awareness and well-being sessions, increased medical support, etc., A variety of virtual collaboration environments and unified communication and collaboration technologies are widely adopted within our company.
We assure you that the safety of our employees and business continuity for our customers and partners is our top priority. We have robust processes and procedures in place. As businesses worldwide define ways to safely and gradually reopen, we continue to work through our preparedness on various scenarios as part of our business continuity plans.
We are committed to monitoring the situation closely, taking into account local government mandates and decisions. We have planned for a range of outcomes as the situation continues to evolve.
As part of our business continuity planning and preparation, Tata Communications Transformation Services has deployed a task force – overseen by our Global Management Committee, led by our CEO – to continuously assess the COVID-19 situation. We have a clear command and control matrix, covering all functions with effective backup and resiliency. This Global Emergency Response team is also in continuous interaction with national governments and health authorities to ensure best practices in health and safety while maintaining business continuity.
We are prepared today and will continue to monitor the situation, evaluate our preparedness, and change our plans as the situation evolves. We have taken strict precautions to protect our people and their families while minimising any potential impact on services provided to our customers and partners due to local government mandates and regulations.
We have the experience of the last one year to ensure business continuity for our customer’s business and this experience has made our business continuity processes more robust. As part of our business continuity planning, we have a clear command and control matrix, covering all functions with effective backup and resiliency.
We are accredited and certified with several ISO standards. Our operational processes and services are audited for availability and continuity regularly to protect the services we provide for our customers. There are no known non-compliances or restrictions that would prevent us from executing our relevant business continuity plan promptly.
Finally, we are actively engaging with the third parties and partners that support us in strengthening our operations' continuity and minimising impact as local government mandates and regulations continue to evolve with the situation.
Given our robust infrastructure, we have implemented work from home for all employees globally, and 90% of our workforce is working remotely, except for some essential roles that need to be conducted from an office or on location for critical network maintenance. In these cases, arrangements have been made to ensure their safety and protection.
Tata Communications Transformation Services had moved into a remote working mode since the first wave. We have implemented COVID19 specific measures, including app-based daily check-ins, daily manager connects, awareness and well-being sessions, increased medical support, etc.,
A variety of virtual collaboration environments and unified communication and collaboration technologies are widely adopted within our company.
Our business remains fully functional. Our teams continue to work tirelessly to minimise any effect that the COVID-19 situation has on our operations while maintaining our service level agreements.
The situation continues to evolve at a pace. As governments worldwide implement new measures to contain this public health crisis while finding safe ways of getting back to business, we have been prepared and remain fully committed to monitoring the situation, evaluating our preparedness, and changing our plans where needed.
We have been communicating with our customers and partners and will continue to do so as the situation evolves.
Our teams continue to work tirelessly to minimise any effect that the COVID-19 situation has on our operations while maintaining our service level agreements.
As governments worldwide implement new measures to contain this public health crisis, we have been prepared and will continue to monitor the situation, evaluate our preparedness, and change our plans where needed.
We have been communicating with our customers and partners and will continue to do so as the situation evolves.
Please reach out to your Account Manager / Delivery Manager.