COVID-19 has transformed the way businesses think. Telecom industry is working aggressively on evolving challenges of network usage and resiliency, as the operators need to address the changing needs of customers, who during this time, need network services more than ever. In this global crisis, the right solutions can help operators navigate uncertainty and become more resilient.
The way we work has changed now as remote working is no longer a trend. Our UCC solutions help operators activate a resilient, flexible workforce who can access their trusted enterprise applications across devices, anytime, anywhere.
Microsoft 365 services
As a partner to Microsoft, we enable Telecom service providers to PLAN, DELIVER AND OPERATE their digital workspaces. Microsoft 365 services is a state-of-the-art productivity solution that enables digital workspaces to empower employees to access their trusted enterprise applications across devices, anytime and anywhere. Download Microsoft 365 services brochure.
Microsoft Collab Services
TCTS can help SP/CSPs to enable (their) customers on to office 365 cloud with enterprise licenses (E1, E3 & E5). Our Standard Service offerings not only include Plan and Delivery of all applications (like Exchange, SharePoint, Teams, Yammer, Onedrive etc…) but we also support in adoption & continuous operations.
Network Readiness Assessment before migrations, bandwidth calculations, seamless migration of users from premises to the cloud (brownfield), remote service operations are some of the niche services that set up apart.
Microsoft Teams Collaboration Services including phone system and Direct routing (DR) - Microsoft Teams is a chat-based workspace in Office 365. It is a platform that combines workplace chat, calling, meetings, notes, and attachments. The calling also includes phone system (cloud PBX) which can be integrated with any PSTN Services (Microsoft PSTN or any of customer choice) for inbound and outbound calling using DIDs + Audio conferencing calls dial-in. In Microsoft Teams Phone System and DR Service, TCTS will provide a complete solution to enable cloud PBX and Direct Routing for Telco/CSP/customers. This enablement could be greenfield deployment or migration from one of the existing services to Microsoft Teams or hybrid deployment where 3rd party PBX and Microsoft Teams will co-exist.
TCTS is a trusted services partner to cope with COVID 19 situation. We help organisations to provide seamless communication & collaboration services to stay up to date with the customers.
Learn more about our UCC offerings hereAs businesses across the world gear up to get back to normalcy post the COVID-19 pandemic, health & safety of all personnel remains a critical concern. Ensuring that the workforce is safe, follows social distancing as prescribed and is productive at these times is now a prime focus of all enterprises. And that is precisely what our Connected worker solutions help ensure.
Features:
Movement history through employee’s historical movement data across zones
Proximity alerts on detecting employees in close proximity to each other
Zone-wise headcount to monitor the number of people present in a zone at a given time
Monitoring of vitals like skin temperature and heart rate for alerts on health and safety issues
In such unprecedented times, creating no or low touch processes for external customer-facing and internal tasks will play a key role in empowering the digital workforce. Our automation solutions reduce processing errors caused by human oversight by a large margin which in turn translates to accelerated service delivery and significant cost savings for the business.
Robotic Process Automation
Our Robotic Process Automation (RPA) solution handles repetitive business processes using software robots to perform tasks, parse, and trigger error-free responses 24/7.
Network Planning
Our Network Engineering solutions enable multiple network teams to collaborate remotely and plan network sites with complete specifications.
Network Analytics
Our Analytics solutions help us with deep network insights and enable remote teams to plan actions accordingly.
Service Assurance
Our Service Assurance solutions such as Fault Management/Performance Management help to get the realtime network visibility remotely. Hence, it becomes easier to take appropriate actions in time, enabling network uptime and enhanced end customer experience.
We have delivered RPA solution to a few of the prominent Telcos across the world:
Security of Businesses is affected by COVID-19. During the past couple of weeks, one of the Global Tech giant’s AI tools had flagged 18 million daily malware and phishing attempts related to Covid-19 across the globe, in addition to over 240 million COVID-related spam messages. Widespread adoption of remote working has taken priority, and business decision-makers believe this shift during this crisis has increased the likelihood of a cyber-breach and made it harder for companies to maintain security and business continuity.
TCTS Security services to safeguard your organisation:
Impact of Covid-19 on Telecom Outsourcing industry
COVID19 has caused unprecedented disruption to daily life globally. Consequently, businesses are rethinking of various investments, assessing evolving risks and business models. Business Continuity frameworks, virtual working, multiple offshore delivery centres (ODC), minimum recovery time and use of new-age technologies will do a transformational shift in outsourcing scenarios. Read this blog on how current COVID19 experiences and learnings will play an essential role in shaping the global telecom outsourcing industry and planning future strategies.
Click here to readDuring the COVID-19 lockdowns, we ensured that the disruption to services for our customers is minimum by providing operations from multiple geo-locations, enabling a large percentage of employees to work from home with the right security measures. The implementation of ISO 22301 for many years has helped to implement a business continuity plan immediately.
Our field networks operations team is proactively working 24/7 & springs into action as soon as the fault is reported in the network to ensure that Internet, Mobility, Voice Calls and other essential services remain up and running. During such uncertain times, when the requirement & dependency of Internet Availability & Bandwidth has amplified as more and more people are working from home, our responsibility has also increased. We believe that transformation is not always associated with technology alone. People, culture & willingness to go that extra mile plays an equally important role in the transformation journey. It’s in our DNA.
