COVID 19 has brought in changes to many industries and technology verticals, Unified Communications & Collaboration (UCC) is no different to it. Before March 2020, usage of UCC platform was limited to office workers and few remote users.
There has been a huge disruption in economies around the world due to COVID-19. Whatever sectors of the economy are functioning, Telecom services are playing a significant role in those sectors to ensure business continuity.
COVID19 has caused unprecedented disruption to daily life globally. Consequently, businesses are rethinking of various ways of handling situations, assessing evolving risks and business models.
COVID19 has brought an unprecedented challenge for businesses around the globe in how they operate. Employee safety measures have become the primary concern of enterprises while assuring business continuity.
Proven as one of the most critical factors during COVID-19, Telecom infrastructure enabled the vast population to continue to not only work productively but also shop, learn and access healthcare easily, securely, safely.
As the impact of COVID-19 is felt globally, and no single nation is spared, a situation emerges for the global telecom outsourcing industry to learn from the current experiences and plan future strategies.
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