Many of the telco’s customers needed to transition to the UC cloud platform to stay current with the latest communication and collaboration features. TCTS helped the telco activate the full value of the UC cloud for its end customers by
- Utilizing tools-based sites turn-up to provide a accurate transition path to the cloud
- Ensuring feature parity (with updates) without impacting user experience
- Delivering new, cloud-only features including mobile remote access, unified messaging, single-number reach for all users, and more
Benefits
- Ensured high availability of UC applications
- First-time-right approach to deliver results in the optimum time
- Leveraged the automation potential of COTS tools to streamline workflows
- Outstanding customer experience through a combination of experts, best practices and tools
