The telco offers a pair of premium UCC solutions to a large enterprise customer. The UCC solutions were moved from on-premises to the cloud, but the telco’s IT staff faced challenges in scaling the systems to meet the enterprise’s changing demand.
Besides managing the cloud-based UCC solutions, the telco also needed dedicated support to address the growing customer queries adversely affecting the end user-experience. Additionally, the telco required multi-lingual support to resolve technical queries from the enterprise’s French-speaking workforce.
