Overview
Telcos looking to deliver exceptional customer experience need to enable multiple touch points like email, chat, social media, voice, business video, and more. To truly deliver an omnichannel experience requires a scalable, robust, cloud-based architecture to accommodate constantly evolving customer demands.
TCTS enables telcos to offer improved customer engagement at every touchpoint with customer experience management solutions and omnichannel CX. Our state-of-the-art tools, processes and AI/ML capabilities ensure personalized experiences anytime, anywhere.
Our Impact
Seamless
Integrations for an Omnichannel CX Platform
Automation Driven
CX Interactions
Offering Component
Contact Center as a Service (CCaaS)
Deliver enhanced customer satisfaction at every touch-point with cloud-based solutions. Choose from white-label ready customer experience solution platforms or implement globally leading platforms as per business needs.
Communications Platform as a Service (CPaaS)
Integrate all communication functionalities into applications hosted on cloud-based platforms.
Differentiators
10+ years of UCC experience
Trusted by top 3 global CSPs
Proven AI/ML integration capabilities
Choice between white-label ready and globally leading customer experience solution platforms
Expert API skills to co-create and co-develop specific CPaaS use cases
Business Benefits
Enable Omnichannel Communication
Deliver enhanced customer experiences across your customer’s preferred communication channel.
Scale with Pace
Scale quickly to accommodate the fluctuating customer demands.
Reduce Costs
Leverage cloud-based and centralized infrastructure to reduce maintenance and operational costs.
Deliver Personalized Experiences
Personalize your services with deep customer insights by leveraging AI/ML.
Explore other UCC Services
Quickly ramp up your UcaaS portfolio with our white-label ready platform or integrate any global platform by leveraging our Next Gen Voice solution.
Seamlessly transform your customers’ legacy ISDN-based access line to internet-based PSTN services. Delight your customers by leveraging our end-to-end managed services.
