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THE FUTURE TELCO will be a pervasive and AN INTELLIGENT CONNECTIVITY HUB rendering smarter, faster, efficient digital services on demand, to improve human interactions with the world around us. For most Communication Service Providers (CSPs) this journey will be a non-linear, complex and an iterative process, spanning across technology nuances, varied business ecosystems and breaking down their own cultural barriers. Embracing technology transformation, clearly defining the transformation strategy and embedding the culture of INNOVATION will become essential first steps to bring this transformative change. THINK FUTURE – THINK. TRANSFORM.

While CSPs' transformation journeys will be unique, they should be aimed at regaining competitiveness and securing better operational and commercial position. There are common considerations and using a framework can help accelerate and de-risk these transformation journeys – SIMPLIFY | AUTOMATE | INNOVATE


THE FUTURE TELCO

SIMPLIFY | AUTOMATE | INNOVATE

  • TRANSFORM OPERATIONS to SIMPLIFY business for customers, partners and employees. Simplifying business processes to improve network performance and omni-channel service management to ensure faster service delivery, desired QoS and enhance end customer experience will be essential starting point.
  • DRIVE EFFICIENCIES through AUTOMATION leading to SMART OPERATIONS. Transformation of CSP’s business processes (service assurance and service delivery), adoption of next gen tools and rapid automation have become critical for CSPs to gain competitiveness and to secure a better operational and commercial position.
  • INNOVATE - ACCELERATE REVENUES through rapid launch of innovative digital services. CSPs will have to enter new business models offering network infrastructure to business enablement to consumer centric digital services to improve their margins and expect growth in the next decade.
ENHANCE CUSTOMER EXPERIENCE across new age digital services will become the primary measure of success for all transformation initiatives.

SIMPLIFY

Telcos need to transform their operations by simplifying business processes to improve network performance and Omni-channel service management to ensure faster service delivery, desired QoS and enhance end customer experience. TCTS enables CSPs to SIMPLIFY their business by facilitating VIRTUALISATION – SDN / NFV, SD-WAN, NEW TECHNOLOGIES ROLLOUT / NGN ADOPTION – 5G, MIMO, Small Cell, 4G / LTE/ LTE-A, High Speed Low Latency Ultra Mobile Broad Band, Next-generation Service Assurance and capacity enhancement (via FTTx, Wi-Fi backhaul), Inventory management and legacy migrations and consolidation.
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AUTOMATE

Transformation of CSP’s business processes (service assurance and service delivery), adoption of next gen tools and rapid automation have become critical for CSPs to gain competitiveness and to secure a better operational and commercial position. TCTS works with CSPs to drive efficiencies with process benchmarking and optimisations – business excellence, OSS ORCHESTRATION – On demand / Service management across channels, Lifecycle Service Orchestration (LSO), Robotic Process Automation (RPA), field force automation, NOC – Service Assurance tools transformation, Digitisation – Open APIs, Open Digital Architecture (ODA) tools and platforms.
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INNOVATE

Telcos need to enter new business models offering network infrastructure to business enablement to consumer centric digital services to improve their margins and expect growth in the next decade. TCTS enables Telcos in accelerating revenue and improving profit margins by assisting in the new digital services launch, monetising IoT, video-on-demand, cloud services, SDWAN, UCC and managed security services.
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THE FUTURE TELCO

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