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THE FUTURE TELCO will be a pervasive and AN INTELLIGENT CONNECTIVITY HUB rendering smarter, faster, efficient digital services on demand, to improve human interactions with the world around us. For most Communication Service Providers (CSPs) this journey will be a non-linear, complex and an iterative process, spanning across technology nuances, varied business ecosystems and breaking down their own cultural barriers. Embracing technology transformation, clearly defining the transformation strategy and embedding the culture of INNOVATION will become essential first steps to bring this transformative change. THINK FUTURE – THINK. TRANSFORM.

While CSPs' transformation journeys will be unique, they should be aimed at regaining competitiveness and securing better operational and commercial position. There are common considerations and using a framework can help accelerate and de-risk these transformation journeys – SIMPLIFY | AUTOMATE | INNOVATE


THE FUTURE TELCO

AN INTELLIGENT CONNECTIVITY HUB

SIMPLIFY | AUTOMATE | INNOVATE

  • TRANSFORM OPERATIONS to SIMPLIFY business for customers, partners and employees. Simplifying business processes to improve network performance and omni-channel service management to ensure faster service delivery, desired QoS and enhance end customer experience will be essential starting point.
  • DRIVE EFFICIENCIES through AUTOMATION leading to SMART OPERATIONS. Transformation of CSP’s business processes (service assurance and service delivery), adoption of next gen tools and rapid automation have become critical for CSPs to gain competitiveness and to secure a better operational and commercial position.
  • INNOVATE - ACCELERATE REVENUES through rapid launch of innovative digital services. CSPs will have to enter new business models offering network infrastructure to business enablement to consumer centric digital services to improve their margins and expect growth in the next decade.
ENHANCE CUSTOMER EXPERIENCE across new age digital services will become the primary measure of success for all transformation initiatives.

SIMPLIFY

Telcos need to transform their operations by simplifying business processes to improve network performance and Omni-channel service management to ensure faster service delivery, desired QoS and enhance end customer experience. TCTS enables CSPs to SIMPLIFY their business by facilitating VIRTUALISATION – SDN / NFV, SD-WAN, NEW TECHNOLOGIES ROLLOUT / NGN ADOPTION – 5G, MIMO, Small Cell, 4G / LTE/ LTE-A, High Speed Low Latency Ultra Mobile Broad Band, Next-generation Service Assurance and capacity enhancement (via FTTx, Wi-Fi backhaul), Inventory management and legacy migrations and consolidation.
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AUTOMATE

Transformation of CSP’s business processes (service assurance and service delivery), adoption of next gen tools and rapid automation have become critical for CSPs to gain competitiveness and to secure a better operational and commercial position. TCTS works with CSPs to drive efficiencies with process benchmarking and optimisations – business excellence, OSS ORCHESTRATION – On demand / Service management across channels, Lifecycle Service Orchestration (LSO), Robotic Process Automation (RPA), field force automation, NOC – Service Assurance tools transformation, Digitisation – Open APIs, Open Digital Architecture (ODA) tools and platforms.
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INNOVATE

Telcos need to enter new business models offering network infrastructure to business enablement to consumer centric digital services to improve their margins and expect growth in the next decade. TCTS enables Telcos in accelerating revenue and improving profit margins by assisting in the new digital services launch, monetising IoT, video-on-demand, cloud services, SDWAN, UCC and managed security services.
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THE FUTURE TELCO

Insights


RPA

Tata Communications Transformation Services’ (TCTS) Intelligent Automation Solution facilitates Telco customers to automate their business processes

SD-WAN

Software-defined WAN (SD-WAN) is a technology that distributes network traffic across wide area networks (WAN) using software-defined networking (SDN) concepts to automatically determine

SECURITY-AS-A-SERVICE (SECaaS)

With digital transformation growing rapidly across the globe, businesses are becoming more dependent and connected to public clouds, partners, private data centres and to an ecosystem of ever interconnected devices.

Telco Transformation Framework




THE FUTURE TELCO

THE FUTURE TELCO will be a pervasive and AN INTELLIGENT CONNECTIVITY HUB rendering smarter, faster, efficient digital services on demand, to improve human interactions with the world around us.

Service provider digital transformation roadmaps

Digital transformation has become an overwhelming concern for communications

5G READINESS

5G presents a generational shift in network technology that can drive transformational benefits of revenue acceleration by powering Internet of Things (IoT) / M2M devices.

INTERNET OF THINGS (IoT) MONETISATION

It is estimated that there are over 8.4 billion connected “things” (devices, appliances, machines and others) in the world today. Do you know how your business can derive value from the Internet of Things?

OSS ORCHESTRATION

With customer centricity at the center of transformation, Telcos need to evolve and adapt network technologies that can help them achieve operational synergies across the infrastructure stack and the Operational Support Systems (OSS).

SECURITY SERVICES FOR TELECOM

The global telecoms sector will see relentless focus on the underlying trends of M2M, Big Data Analytics, Cloud Computing and the overarching Internet of Things.

VIRTUALISATION

In the Telco transformation journey, virtualisation is the key to drive operational efficiency, agility and service innovation. The transformation

OFFICE 365

The transformation lifecycle has triggered the concept of an integrated Telco enterprise with distributed and virtual workforce. It is now a business priority to provide consistent and seamless user experience across devices and locations.

INTEGRATED FIELD FORCE MANAGEMENT

Real-time communication is critical to field operations reducing service delivery time, optimising data entry errors and improving field force efficiency

LAB AS A SERVICE

As Communication Service Providers (CSPs) adapt to the digital world, they need to design, program and iterate their operating model.

Predictive Analytics

With the growing volumes and varying types of data to achieve competitive advantage, it is important for CSPs to adopt Artificial Intelligence (AI) and Machine Learning (ML) concepts. While managing large volume of alarms and tickets, CSPs find it difficult to predict where network faults will occur.

Network Slicing

Global adoption of Digital technologies and driving the need for digital transformation by service providers. Augmented Reality/Virtual Reality (AR/VR), Connected and Autonmous Vehicles (CAV), Smart Cities and Video are driving the mass adoption of NFV/SDN to reduce the massive OPEX/CAPEX investment needed to support the delivery of these services. These services do not need a “one-size-fits all” shared homogeneous network, it needs a heterogeneous network.

Next Generation FTTx

In today’s telecommunication scenario almost all telecom service providers have a plan to provide high speed broadband and quad play services to their subscribers. Quad play consists of Data, Voice, Video and IPTv services. Now comes FTTx (Fibre to the x), the next generation broadband technology that provides a high-speed access to subscribers for different type of quad play services.

Subsea Network Operations

We are thought leaders in the subsea cable management space with our capability spanning across the subsea cable lifecycle, right from the pre-Ready-For-Service (pre-RFS) consulting, to assuming overall operational responsibility for the entire network post-RFS, and network upgrades. We also have expertise in running the Cable Landing Stations (CLS) and related on-shore management, and deeply understand the challenging local liaison requirements.

NEXT-GEN RADIO ACCESS PLANNING & DESIGN

With the industry moving at high speed towards 5G network technology, what assumes paramount

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