THE FUTURE TELCO will be a pervasive and AN INTELLIGENT CONNECTIVITY HUB rendering smarter, faster, efficient digital services on demand, to improve human interactions with the world around us. For most Communication Service Providers (CSPs) this journey will be a non-linear, complex and an iterative process, spanning across technology nuances, varied business ecosystems and breaking down their own cultural barriers. Embracing technology transformation, clearly defining the transformation strategy and embedding the culture of INNOVATION will become essential first steps to bring this transformative change. THINK FUTURE – THINK. TRANSFORM.

While CSPs' transformation journeys will be unique, they should be aimed at regaining competitiveness and securing better operational and commercial position. There are common considerations and using a framework can help accelerate and de-risk these transformation journeys – SIMPLIFY | AUTOMATE | INNOVATE

THE FUTURE TELCO

SIMPLIFY | AUTOMATE | INNOVATE

• TRANSFORM OPERATIONS to SIMPLIFY business for customers, partners and employees. Simplifying business processes to improve network performance and omni-channel service management to ensure faster service delivery, desired QoS and enhance end customer experience will be essential starting point.
• DRIVE EFFICIENCIES through AUTOMATION leading to SMART OPERATIONS. Transformation of CSP’s business processes (service assurance and service delivery), adoption of next gen tools and rapid automation have become critical for CSPs to gain competitiveness and to secure a better operational and commercial position.
• INNOVATE - ACCELERATE REVENUES through rapid launch of innovative digital services. CSPs will have to enter new business models offering network infrastructure to business enablement to consumer centric digital services to improve their margins and expect growth in the next decade.